Item Collection Policy
At MHC World, we strive to provide excellent customer service and ensure a smooth shopping experience for all our valued customers. To optimize our operations and manage warehouse costs effectively, we have implemented a new policy for customers who purchase items to collect later. This policy outlines the terms and conditions regarding the collection of items after purchase.
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3.1Â Â Customers must provide proof of purchase and valid identification when collecting the reserved item.
3.2Â Â Our store operating hours and collection location will be provided during the purchase process.
3.3Â Â It is the customer's responsibility to arrange for timely collection within the specified period to avoid additional charges.
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4.1Â Â We will make reasonable attempts to notify customers via the contact information provided at the time of purchase before the expiration of the 7-day collection period.
4.2Â Â We will inform customers about the daily tariff and administrative fee that will be applicable after the 7-day period has expired.
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5.1Â Â If the item remains uncollected for a continuous period of 30 days from the purchase date, we reserve the right to cancel the purchase and refund the customer, excluding any applicable storage charges and administrative fees.
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